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Knowledgebase
Account
(6)
How do I register?
Are there any fees involved?
What about my private data and my right to data portability?
How can I change my password or request a new one if I forget it?
Can I change my account data?
View all articles in Account
Returns
(12)
I would like to return something. How do I go about that?
How do I return faulty items or make an exchange?
What if my parcel was damaged in transit?
How long is the return period?
Do I have to pay for return shipping?
View all articles in Returns
Shipment
(10)
What is the shipping fee?
What is the estimated delivery time?
Where do you deliver?
Which shipping service provider do you use?
Can I collect my parcel at a pick-up point?
View all articles in Shipment
Payment
(8)
Which payment options are available?
When and how do I receive my invoice?
Can I use my company name for the invoice?
Where can I see the sales tax?
Can I place a tax-free order?
View all articles in Payment
Order
(13)
How do I place an order?
Can I order over the phone?
Do I need to register for an account to place an order?
Is there a minimum order value?
Is there a maximum order value?
View all articles in Order
