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FAQs
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Account
(6)
How do I register?
Are there any fees involved?
What about my private data and my right to data portability?
How can I change my password or request a new one if I forget it?
Can I change my account data?
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B-goods
(4)
How do I order B-Stock?
What is B-Stock?
Which shortcomings can B-Stock have?
Warranty for B-goods?
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Return / Refund / Warranty
(12)
right of revocation
What if my parcel was damaged in transit?
What to do if a product is defect/warranty case?
What do I do if the manufacturer rejects me?
Returns Instructions
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Shipment
(9)
What is the shipping fee?
What is the estimated delivery time?
Where do you deliver?
Which shipping service provider do you use?
Can I collect my parcel at a pick-up point?
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Payment
(8)
Which payment options are available?
When and how do I receive my invoice?
Where can I see the sales tax?
Can I place a tax-free order?
Will I get a payment receipt?
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Order
(16)
The item I want to order is sold out. What can I do?
What happens after I have completed my order?
Is there a way to make sure my order was placed correctly?
Can I order from a mobile device?
Pre-orders
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