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FAQs
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Account
(6)
How do I register?
Are there any fees involved?
What about my private data and my right to data portability?
How can I change my password or request a new one if I forget it?
Can I change my account data?
View all articles in Account
B-goods
(4)
How do I order B-Stock?
What is B-Stock?
Which shortcomings can B-Stock have?
Warranty for B-goods?
View all articles in B-goods
Return / Refund / Warranty
(11)
Do I have to pay for return shipping?
Where do I return items?
How do I receive my refund?
How long does it take to receive my refund?
Do you offer pick-up & return service?
View all articles in Return / Refund / Warranty
Shipment
(9)
What is the shipping fee?
What is the estimated delivery time?
Where do you deliver?
Which shipping service provider do you use?
Can I collect my parcel at a pick-up point?
View all articles in Shipment
Payment
(7)
Which payment options are available?
When and how do I receive my invoice?
Where can I see the sales tax?
Can I place a tax-free order?
Will I get a payment receipt?
View all articles in Payment
Order
(15)
How do I place an order?
Can I order over the phone?
Do I need to register for an account to place an order?
Is there a minimum order value?
Is there a maximum order value?
View all articles in Order
